Outsourcing to a US Based Call Center

March 20, 2015

The growth of outsourced work in the United States has become an important aspect of many business plans to remain financially stable. The needs for a call center are varied; most notably outsourced call centers handle service calls on products and services, answer questions, and generate leads. While most call centers are either in-bound services calls, or out-bound cold calling, at Channel Blend we serve as a lead qualification and warm transfer company to help our clients connect with potential buyers of their services.

Read More

Idaho Falls and Call Centers

April 14, 2014

Idaho Falls is an ideal location for Channel Blend, as it brings a unique blend of job growth and opportunity to a mid sized community that is growing every year. In the late 90s, the city of Idaho Falls pushed to grow the customer service and technology markets in Idaho Falls to improve the overall economy throughout the valley.

Read More

The Importance of Proper Training

Comments 0 by in Call Center
February 28, 2014

Channel Blend is one of the largest and most successful locally owned and operated call centers throughout Southeast Idaho, and based in Idaho Falls. One of the major aspects that separated Channel Blend from our competitors is the high level of training and the professional skill-sets that our employees bring to our clients and their potential customers.

Read More

Western American Call Center Dialects

Comments 0 by in Call Center
December 19, 2013

At Channel Blend we pride ourselves in being an Idaho call center that hires well-spoken and articulate individuals to represent our clients and to be the first contact with their customers. We understand that we are the first direct communication most customers or clients will have with our parent company and we work diligently to ensure the best possible professional and courteous impression is achieved.

Read More

Tired of getting busy signals, leaving voicemails and scheduling callbacks?

December 10, 2013

At Channel Blend we combine excellent customer service with custom software, and we have grown into one of the largest call centers in Idaho Falls focusing on lead qualification and warm lead transfers. We specialize in immediately calling potential leads as soon as they have entered information into one of our lead generation websites, such as requesting information for auto insurance, higher education, health insurance….

Read More

Trust Channel Blend as your Call Center Experts

November 6, 2013

At Channel Blend we are a full service call center capable of collaboration and participation with clients to meet all of their lead generation and customer retention services. Channel Blend was founded in 2003 and has grown in the marketplace to be an important voice and service in the following industries: auto insurance, higher education, health insurance, and the mortgage industry. Our impact is manifested in our services of warm transfers, lead qualification, customer retention, and satisfaction surveys.

Read More