WarmTransfers
At Channel Blend one of our core competencies and services is the warm transfer. Warm transferring potential leads is a detailed process which includes establishing and verifying information voluntarily entered by the potential lead, lead qualification, and warm transfer handoff to the client. Detailed steps of the Channel Blend Warm Transfer include:
1. First Contact with the Potential Lead
As soon as a potential lead has provided contact information, we call them immediately. This usually occurs before the potential lead has had the opportunity to bounce from the webpage wherein they entered the information. It is important to establish first contact while the client is still interested in the product of services of our clients to ensure the maximum interest and conversion of the potential lead.
2. Qualify the Lead
During the initial call we will screen and qualify the lead to ensure that they are interested in the product or service for which they have requested information, that they meet and exceed all client established qualifications, and are ready and willing to speak with the client directly.
3. Call the Client
Placing the potential lead on hold we call our client and quickly pass all relative information regarding the potential lead to our client’s representative. We include all relevant information discovered during the lead qualification process.
4. Warm Transfers Handoff
At this point we conference all the lead into the conversation, introduce the lead to the client, stating again for the potential lead to hear what they want and any objections, special interests, or needs they might have. Then once the client and the lead begin to converse we exit the call.