United States Based Business Partners

November 11, 2013
  • blogUSA

Working with companies on US soil:

The growth of outsourced work in the United States has become an important aspect of many business plans to remain financially stable.  The needs for a call center are varied; most notably outsourced call centers handle service calls on products and services, answer questions, and generate leads.  While most call centers are either in-bound services calls, or out-bound cold calling, at Channel Blend we serve as a lead generation and qualification company to help our clients connect with potential buyers of their services.

For many companies the investment to establish a call center fully equipped with trained and experienced staff exceeds the cost and benefit to dedicate toward it.  Therefore, they outsource the work to other companies that are equipped to handle the high call volume, the customer service, and have the product and service knowledge to satisfy the customer’s wants and needs.  However, this practice led to many companies employing call centers in foreign countries which degraded customer experience and reflected poorly overall on the outsourcing company and in declining customer sales and retention.  In the wake of outsourcing call centers to foreign companies it is becoming increasingly more important for companies to keep work in the United States and employ US call centers to avoid those pitfalls.

In today’s market and recovering economy, there are numerous reasons to keep outsourcing within the United States. The advantages of working with US based companies include not having to overcome a language barrier, creating and maintaining a positive image for the outsourcing company by creating and keeping jobs in the United States, access to the best technology and software advances, and consistent and dependable telephony and information infrastructure.  All of these advantages combine together to create an image that reflects well upon the outsourcing company as well as works to their advantage in keeping ahead of the curve, in keeping costs down, and in keeping them ahead of their competitors.  Finally, the importance in having the best technology and software developed specifically for individual companies’ needs cannot be overstated.  The initial investment of developing custom technology to answer and solve needs and objections, especially in a call center environment, will improve call handle time, satisfied customers, retention, and the overall company profile.

At Channel Blend we provide all of our clients with the best possible employees, technology, and, when needed and necessary, software to answer all their demands and needs.  We create long-lasting and fulfilling relationships with our clients and their customers to the benefit of everyone involved