Technology
Custom Dialing Strategies
Utilizing our custom dialing strategies, we are able to reach interested people typically within 15 seconds. By managing real time requests to be contacted, our agents are able to connect with people before they move on to something else. The end result is a high contact rate and a low cost yield.
Dynamic Agent Scripts
Channel Blend’s Dynamic Script capabilities allow our call center agents to quickly and actively address the needs of the consumer. Because the lead and script interfaces are integrated, agents can toggle between different consumer-approved scripts within seconds. This feature ensures the consumer is receiving information appropriate for their needs.
Real-Time Lead Monitoring
As the online lead marketplace has become more saturated, we saw a need to monitor and manage incoming leads in real-time. Managing thousands of leads per hour can be a daunting task, that is where our user-friendly client portal will come in handy to monitor incoming lead quality.
Quality Assurance
Quality Assurance (QA) is a program designed to record and monitor every outbound call our center makes. In addition, our QA personnel has the ability to individually assess each agent. Each QA session given to an agent takes approximately one hour and evaluates 35 major criteria’s including compliance, professionalism, presentation, sales and technical procedures. We welcome our clients to participate in the listening of any agent at anytime.
