Innovative Customer Capture Center

Channel Blend is a boutique contact center located in historic downtown Idaho Falls, Idaho. We were established in 2003 and take great pride in our people, technologies and processes we have created over the years. Our team consists of contact center experts, with over 70 years of combined experience. Since inception Channel Blend has delivered over 7 million qualified transfers to our clients.

Experience Excellence

Channel Blend is conveniently nestled in historic downtown Idaho Falls, Idaho. It is the perfect location for people looking for opportunity to discover its outdoor wonders. Channel Blend is the quintessential company if you are looking for superior customer contact support. Contact our experienced team today to craft an individualized campaign that fits your business needs.

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Warm Transfers

When a consumer makes an inquiry about the product you are offering, Channel Blend will respond immediately to qualify, warm up, and transfer them directly to your sales staff! We deal with the voicemails, initial call backs, busy signals, and non-qualified leads. Let us handle the leg work so you can increase your efficiencies!

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Customer Retention

We can prioritize your different leads and sources! We can customize our dialing systems to start with your most valuable leads first and then work down to the least valuable leads. We can offer custom reporting in formats that work with your systems to give you visibility on performance and economics to help you get the most for your dollar!

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Lead Qualification

When your customers sign up for a service or a type of product, we can follow up with them to make sure they are satisfied and have a quality experience! From basic touchpoints to advanced call scheduling based upon churn statistics, we can contact your customers at the right time to make sure they are guided down the path of happiness!

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Satisfaction Surveys

Satisfaction surveys are one of the core services that we provide at Channel Blend. Working together with both our clients and their customers, we are able to conduct third-party satisfaction surveys to increase customer retention and lifetime value of the customer, while addressing any concerns raised by the customer therefore increasing overall customer satisfaction.

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Looking for an innovative customer capture center?