Warm Transfers
When a consumer makes an inquiry about the product you are offering, Channel Blend will respond immediately to qualify, warm up, and transfer them directly to your sales staff! We deal with the voicemails, initial call backs, busy signals, and non-qualified leads. Let us handle the leg work so you can increase your efficiencies!
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Customer Retention
We can prioritize your different leads and sources! We can customize our dialing systems to start with your most valuable leads first and then work down to the least valuable leads. We can offer custom reporting in formats that work with your systems to give you visibility on performance and economics to help you get the most for your dollar!
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Lead Qualification
When your customers sign up for a service or a type of product, we can follow up with them to make sure they are satisfied and have a quality experience! From basic touchpoints to advanced call scheduling based upon churn statistics, we can contact your customers at the right time to make sure they are guided down the path of happiness!
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Satisfaction Surveys
Satisfaction surveys are one of the core services that we provide at Channel Blend. Working together with both our clients and their customers, we are able to conduct third-party satisfaction surveys to increase customer retention and lifetime value of the customer; therefore, growing overall customer satisfaction.
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