Idaho Falls, ID | Currently 24℉ 800.793.0282

Welcome to Channel Blend

We Live & Work Right Here in the USA

About Channel Blend

Channel Blend is a boutique contact center located in historic downtown Idaho Falls, Idaho. We were established in 2003 and take great pride in our people, technologies and processes we have created over the years. Our team consists of contact center experts, with over 70 years of combined experience. Since inception Channel Blend has delivered over 7 million qualified transfers to our clients. Our formula for success is simple; exceed customer expectations and the business grows.

Our History

What We Do

Qualifying the Lead

If your spending countless hours filtering calls, scheduling callbacks and leaving voicemails then the Channel Blend Warm Transfer program is a perfect fit for your company. We understand that Internet leads can be very costly, and that is why we are available to help you achieve the best return on investment.

Transferring the Lead

Whether your transferring to an in-house call center or a group of agents, we can customize your project to fit your needs. We can transfer qualified leads to specific zip codes or agents, depending on the consumer's geographic location.

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Addressing Lead Saturation

The online lead marketplace is highly competitive. The competition for new consumers who have gone online to request a quote is as challenging as ever. A combination of speed, as well as parallel customer and call center strategy, give Channel Blend the leading edge over their competitors. While many operations succeed at selling to consumers, they are not experienced at outbound dialing strategies. Our solution to combine innovative technology and 100% US-based agents allow Channel Blend to access leads quickly.

What Makes Us Different?

Warm Transfers

Let us warm up your leads! When a consumer makes an inquiry about the product you are offering, Channel Blend will respond immediately to qualify, warm up, and transfer them directly to your sales staff! We deal with the voicemails, initial call backs, busy signals, and non-qualified leads. Let us handle the leg work so you can increase your efficiencies!

Customer Retention

We can prioritize your different leads and sources! We can customize our dialing systems to start with your most valuable leads first and then work down to the least valuable leads. We can offer custom reporting in formats that work with your systems to give you visibility on performance and economics to help you get the most for your dollar!

Lead Management

Let us retain your customers! When your customers sign up for a service or a type of product, we can follow up with them to make sure they are satisfied and have a quality experience! From basic touchpoints to advanced call scheduling based upon churn statistics, we can contact your customers at the right time to make sure they are guided down the path of happiness!

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