ABOUT US
In the fiercely competitive landscape of the online lead marketplace, securing new consumers who seek quotes online remains a daunting task. Channel Blend, however, maintains a distinct advantage with its blend of swift response times and a synchronized approach between customer and call center strategies. While others may excel at consumer sales, Channel Blend sets itself apart with its expertise in outbound dialing strategies, ensuring efficiency and effectiveness in every interaction. Gain the leading edge with Channel Blend and elevate your online lead acquisition game.
Our solution to combine innovative technology and 100% US-based agents allow Channel Blend to access leads within seconds.
INNOVATIVE CUSTOMER CAPTURE CENTER
Channel Blend is an innovative customer capture center located in historic downtown Idaho Falls, Idaho. Established in 2003 and acquired by Delaware Nation Investments in 2020, we boast a legacy built on our people, cutting-edge technologies, and refined processes honed over the years. With a team comprising of customer contact center experts boasting over 70 years of collective experience, we’ve become synonymous with excellence in the industry.
Having facilitated over 8 million qualified transfers since our inception, our success formula revolves around exceeding customer expectations, a philosophy that fuels our continuous growth. Our primary expertise lies in responding to the needs of consumers and businesses who seek engagement through digital advertising, recognizing that each client is unique. We dedicate ourselves to deciphering the intricacies of their digital advertising endeavors to optimize results effectively.
Continuously evolving, we strive to offer increasingly sophisticated technology and processes that position us at the forefront of our industry. At the heart of our operations lies our SHINES culture, serving as our corporate North Star, guiding every internal and external interaction and engagement. At Channel Blend, we ensure that our SHINES culture permeates every aspect of our work, solidifying our commitment to excellence in everything we do.
Qualifying the Lead
Qualifying a call center lead is crucial for optimizing efficiency and maximizing returns on investment. If you find yourself inundated with the time-consuming tasks of filtering calls, scheduling callbacks, and navigating voicemails, then Channel Blend’s Warm Transfer program is tailor-made for your company. Recognizing the significant costs associated with internet leads, we’re dedicated to assisting you in achieving the best possible ROI. Let us streamline your lead qualification process, allowing you to focus on what truly matters – converting qualified leads into loyal customers.
Transferring the Lead
When it comes to transferring a call center lead, Channel Blend offers customization to meet your specific requirements. Whether you’re transferring calls to an in-house call center or a designated group of agents, we tailor each project to perfectly align with your needs. Our expertise allows us to seamlessly transfer qualified leads to targeted zip codes or specific agents, based on the geographic location of the consumer. With our personalized approach, you can rest assured that every lead is efficiently directed to the most appropriate destination, maximizing conversion opportunities, and enhancing customer satisfaction.
