Privacy Policy
Last Updated: 2026-04-21
Channel Blend is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you visit our website or interact with us as a client, customer, or visitor.
If you have questions or concerns, contact us at:
itgroup@channelblend.com • (844) 688-0668 • 451 Park Ave, Idaho Falls, Idaho 83402
1. Information We Collect
1.1 Information You Provide
- Name
- Email address
- Phone number
- Company or employment information (if applicable)
- Any information submitted through contact forms, support requests, or service inquiries
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the site
- Cookies or similar tracking technologies
1.3 Client and Contact Center Data
If you engage us for contact center services, we may process:
- Caller information
- Call recordings (if authorized and compliant with law)
- Interaction metadata (dates, times, durations)
- Information required to perform contracted services
We only process this information as instructed by our clients and as required to provide services.
2. How We Use Your Information
- To provide and maintain our services
- To respond to inquiries and customer service requests
- To communicate about updates or service-related messages
- To improve website performance and user experience
- To comply with legal or regulatory obligations
- For internal operations, analytics, and security
We do not sell personal information.
3. Sharing of Information
We may share information with:
- Service providers or vendors assisting with hosting, analytics, telecommunications, or operations
- Clients (when processing data on their behalf as part of our services)
- Law enforcement or regulatory agencies when required by law
- Business partners in the event of a merger, acquisition, or asset transfer
All third-party partners are required to protect data in accordance with this Privacy Policy or applicable agreements.
4. Cookies and Tracking Technologies
We may use cookies and similar tools for:
- Website functionality
- Security
- Traffic analysis
- Performance monitoring
Your browser may allow you to disable cookies, but some site features may not work properly.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain information only as long as necessary to:
- Fulfill contract obligations
- Meet legal or regulatory requirements
- Support normal business operations
Client-controlled data (such as call recordings) is retained according to our agreement with each client.
7. Your Choices and Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to the information we hold
- Request correction or deletion
- Opt out of certain communications
- Limit certain types of data processing
To submit a request, please contact us at (844) 688-0668.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Channel Blend
451 Park Ave.
Idaho Falls, ID 83402
(844) 688-0668